A dedicated Concierge for order assistance, delivery questions and fragrance aftercare. We are here to ensure your experience with Artusx is as seamless and refined as our creations.
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET). Response within 1 business day.
To ensure prompt resolution, please include your order number in your inquiry.
Artusx creations are prepared by hand. Orders are processed within 2–4 business days. Domestic delivery typically arrives within 3–7 business days after dispatch.
Yes. Please note that international orders may be subject to local import duties or customs fees, which remain the responsibility of the recipient.
To uphold our strict hygiene standards, fragrances must remain unopened with the original seal intact to be eligible for return within 14 days. Opened items are final sale.
